Covers rental pricing from comps, listing copy and photo standards, showing logistics and safety, and the application funnel. Screening is the heart: written criteria published before anyone applies, consistent application of income/credit/rental-history standards, adverse action basics, and documenting every decision the same way. You’ll build a screening criteria sheet you can defend. The listing-to-decision pipelineRun […]

Covers lease essentials and the clauses that cause disputes (late fees, guests, maintenance responsibilities, early termination), security deposit rules and the move-in condition report that wins deposit disputes, utility transfers, and the onboarding packet that cuts first-month tickets in half. Ends with the renewal strategy calendar — start 90 days out, not 30. Lease to […]

Money operations: rent collection methods and policies, the late-rent sequence (reminder → notice → escalation) run the same way every month, payment plan judgment calls, and eviction process awareness — what it costs, how long it takes, and why prevention beats filing. Accounting covers owner statements, trust/escrow account basics, and the monthly reporting owners actually […]

The manager’s side of maintenance: intake and triage standards, response-time policies by urgency, vendor dispatch and follow-up, and habitability obligations with timelines. Covers the inspection calendar — move-in, periodic, drive-by, move-out — with proper notice, and the documentation that converts inspections into capital planning for the owner. A maintenance request, start to finishOne intake path, […]

Covers move-out notice handling, the deposit disposition process (itemization, normal wear vs. damage, deadlines), turnover speed as the #1 vacancy-cost lever, and the owner communication rhythm: monthly statements, recommendation memos, and the annual property review that earns renewals of your management contract. Certificate of Completion included. Move-out to turnover, in orderSix steps from notice to […]