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Operations Management — a foundational course covering core concepts, real-world application, and practical next steps.

Modules

Real Estate Operations Fundamentals

Lessons

• What Operations Management Covers
• Building an Operations Framework

Process Design & Efficiency

Lessons

• Identifying Process Bottlenecks
• Process Improvement Methods

Team & Vendor Operations

Lessons

• Staffing and Team Structure
• Coordinating Multiple Vendors

Technology & Data in Operations

Lessons

• Operational Reporting and Dashboards
• Technology Adoption in Operations

Customer Service Operations

Lessons

• Setting Service Standards
• Measuring Customer Satisfaction

Scaling Operations

Lessons

• Standardizing Across Multiple Properties
• Building an Operations Playbook